Refund and Cancellation Policy
Last updated: 19 October 2026
You can cancel at any time. Your first payment is refundable for 14 days if you haven't printed any files, and anything we got wrong is always refunded.
| Situation | What happens |
|---|---|
| You cancel | No further charges. You keep access until the end of the month you have paid for |
| First payment, within 14 days, no files printed | Full refund on request. Access ends when the refund is made |
| First payment, within 14 days, files printed | Refund at our discretion |
| Monthly renewals | Not refundable. Cancel before the renewal date to avoid the next charge |
| Something we got wrong | If LC-1 printed faulty files or measured a spec wrongly and we can't fix it promptly, we refund the affected payment, whenever it happened. A double charge is refunded the same way |
| We stop the service | Refund of any unused part of a paid month |
How to cancel. Go to Account settings and choose Cancel subscription. You can also use the "Manage subscription" link in any receipt email.
How to ask for a refund. Email billing@orjo.co.uk with the email address on your account, or use the link in your Paddle receipt. Paddle.com, our merchant of record, processes refunds to your original payment method, usually within 14 days of approval.
This policy does not affect your statutory rights. Paddle's Refund Policy also applies to your purchase.